TownLedger ("we", "us", "our") is committed to protecting your privacy. This policy sets out what personal data we collect, how we use it and the rights you have under the UK GDPR and the Data Protection Act 2018.
Data controller: TownLedger, 11 Lovat Close, London NW2 7RU, United Kingdom. Email: contact@townledger.co.uk
1. What we collect
When you visit the site:
- Technical information such as IP address, browser, device type and pages viewed, gathered through server logs and cookies. See our Cookie Policy.
When you contact us:
- Your name, email address, phone number and message.
- If you add or claim a business, the business details you provide and any proof of ownership.
Business entries:
- Names, addresses, phone numbers, opening hours and reviews, mainly from publicly available sources. For sole traders, some of these may be personal data.
2. Why we use it
- To run, secure and improve TownLedger, based on our legitimate interests.
- To publish business entries that help people find local services, based on our legitimate interests.
- To reply to enquiries and process listing requests, based on our legitimate interests or to carry out your request.
- To use analytics and advertising cookies, based on your consent.
- To comply with the law, where we are legally required to.
We never sell your personal data.
3. Who we share it with
We only share data with service providers that help us operate the site, such as hosting, analytics and email services, or when the law requires us to. If a provider processes data outside the UK, we make sure suitable safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
4. How long we keep it
- Enquiries and listing requests: up to 2 years after the matter is resolved.
- Analytics data: according to our providers' retention settings, usually no more than 26 months.
- Business entries: for as long as the entry is published, or until a correction or removal is requested.
5. Your rights
You can ask us to:
- give you a copy of your personal data;
- correct inaccurate data;
- delete your data;
- restrict or stop processing your data;
- transfer your data to another service;
- stop using cookies you previously consented to.
Email contact@townledger.co.uk to make a request. We'll reply within one month. Business owners can also update their entry via Add or claim a business.
If you're not satisfied with our response, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. Please contact us first so we can try to put things right.
6. Keeping data safe
We use appropriate technical and organisational measures to protect your data, though no website can promise complete security.
7. Children
TownLedger is not intended for children under 13, and we don't knowingly collect their personal data.
8. Changes to this policy
We may update this policy from time to time, and the current version will always be published here. You may also want to read our Terms of Use.
Any questions? Visit our Contact us page.